Frequently Asked Questions

General Information

Do you charge sales tax?

We are required by law to charge sales tax to customers with an Illinois (IL) billing address. In July of 2010, Illinois sales tax is 9.75%. If your billing address is in Illinois, Illinois sales tax will be added to your order when we bill your credit card. Sales tax will show up on the invoice we send with your order. If your billing address is anywhere other than Illinois, we do not currently add sales tax to your order.

Does Eastern Accents customize products?

We can assist you in customizing our bedding collections and more. Please call our Customer Service Department at 800.282.1671 Our delivery time for custom orders is 3-5 weeks.

How do I request a swatch?

At Belmont Home Decor, we understand designing is a visual process. We will send you fabric swatches at your request to help you choose just the right fabric. To obtain information about our policies regarding fabric samples, please contact our Customer Service Department by phone at 800.282.1671, via email at info@belmonthomedecor.com or log in at BelmontHomeDecor.com and request swatches online. We'll be happy to assist you.

What is your return policy?

When items are in original condition, Belmont Home Decor accepts authorized returns within 10 days of receipt. Before returning merchandise, please contact Customer Service at 800.282.1671 to notify us of the return, which is required for all returns.

Please note that we will charge a 25% restocking fee for all returns received after the 10-day grace period. We do not accept products that have been damaged or show signs of wear and tear. Custom items are non-returnable.

Will Belmont Home Decor sell my personal information or email address?

At Eastern Accents, we value and respect our customers and their privacy. We will never sell or distribute your personal information or email address outside our company.

Reference Materials

How do I measure my windows for curtain panels?

Click here to learn about how to measure curtain panels.

How do I find the repeat of my fabric?

To obtain more specific information about Eastern Accents' fabrics, visit EasternAccents.com and click on the Fabrics link.

What is the difference between an up the roll fabric and a railroaded fabric?

On our website, you will find the letters "RR" by some fabric names. RR stands for railroaded. A fabric's pattern style falls into one of two categories—either railroaded or up the roll. A railroaded fabric is one with a pattern that runs horizontally across the roll, rather vertically.

For a helpful illustration, please visit the link below:
http://www.easternaccents.com/Documents/RRvsUTR.pdf
Phone: 800.282.1671 | Fax: 800.277.5486
4201 W. Belmont Ave. Chicago, Illinois 60641 | Email: info@belmonthomedecor.com
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